Documents BoR 53(11) QoS and BoR 67(11) transparency - with much more promised for 2012. This is the type of detailed guidance that the subject called out for, including for instance Network Performance (i.e. what ISPs can actually be monitored for, see p3, BoR53) - and the regulators must have secretly dreaded. They have to implement now, no excuses. However, on transparency, "BEREC states that probably no single method will be sufficient" (p5, BoR67) and points out the limited role of NRAs. So governments' consumer bodies are not off the hook, either.