Thursday, November 01, 2012

Ofcom | Speech on the internet and consumer protection in the digital age

Ofcom | Speech on the internet and consumer protection in the digital age: "Ofcom’s research on this showed that around 30% of switchers experienced an unwanted break in service when switching broadband on its own or as part of a bundle. On average, this loss of service lasted around 12 days, and a significant number of switchers (13%) had no broadband for more than 30 days. This is clearly unacceptable. Our research also shows, unfortunately but unsurprisingly, that many consumers regard switching as too much hassle to be worth the bother. This is not just bad for the consumer, it is bad for the competitive process and for the internet economy as a whole." 'via Blog this'

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