P-000430/2013 Answer given by Ms Kroes on behalf of the Commission (12.2.2013)

"The Commission is committed to maintaining the open and neutral character of the Internet and is convinced that a common EU approach on net neutrality issues is necessary to provide regulatory certainty for citizens, operators and all other stakeholders. The traffic management investigation undertaken by BEREC (the Body of European Regulators for Electronic Communications) and the Commission's public consultation "on specific aspects of transparency, traffic management and switching in an Open Internet" have provided evidence to define and address the issues at stake. "NRA's (sic) have all the necessary powers of implementation under the existing legislation on electronic communication services [Ed: despite her resistance to Netherlands' proactive approach]. 

"The Commission is currently working on recommendations which will foster a common European approach to net neutrality. It will aim at empowering end-users to make informed choices and will include guidance on transparency, switching and the responsible use of traffic management tools. In particular, the Commission envisages that every ISP should offer a full, best efforts internet access product to its clients" in addition to their 'sub-Internet' offers which she is discussing/encouraging?