Sorry seems to be the hardest word

Now I'm not suggesting that Ed Richards is complicit in the appalling delays in getting real broadband to British consumers - in fact he notably 'got it' when the PM's adviser back in the Oftel days - but his answers to consumers on the BBC website appear both over-defensive of Ofcom and far too NuLabour chummy with industry. ASA problem, industry problem, Carter problem, level of complaints coming down, data caps in competitive market yadayadayada...upload speeds? How novel!

Our record on fibre is appalling, just admit it and say you'll try to do something about it! On the bright side, he does rebut the "light touch" that many have aimed at Ofcom, now for actions not words...